StepIsland · Support
Get the walk moving again.
Most questions come down to Apple Health access, Live Activities or your subscription. The answers below fix nearly everything.
FAQ
StepIsland help.
Why are my steps not updating?
StepIsland reads your step count from Apple Health. Open the Health app and check today’s steps are there. If they are, open StepIsland once to refresh, and make sure Health access is on in Settings › Health › Data Access & Devices › StepIsland.
Why is my step count different from my Apple Watch?
iPhone and Apple Watch both record steps into Apple Health, and Health combines them without double counting. StepIsland shows that combined total, which can differ from what one device shows on its own.
How do I show StepIsland on my Lock Screen?
StepIsland starts a Live Activity automatically. If you don’t see it, make sure Live Activities are allowed in Settings › StepIsland, then open the app. On iPhones with a Dynamic Island, long-press it to expand.
How do I add a widget?
Long-press your Home Screen, tap Edit › Add Widget, search for StepIsland and pick one of the six styles.
How do I switch worlds?
Open the Worlds tab and tap a world. The free plan includes your starting world; StepIsland Plus unlocks all six.
How do I restore Plus on a new phone?
Sign in to the same Apple ID, open the StepIsland paywall and tap Restore.
How do I delete my account?
Open Settings › Account › Delete account in StepIsland. Everything stored on our servers is removed straight away.
Still stuck?
Tell us what happened.
Include your iPhone model and iOS version. Please don’t send step history or Health data.