Support
How can we help?
Start with the app guide for the fastest fix, or send us a note. A real person reads every message.
StepIsland help
Steps, Apple Health, Live Activities, widgets and Apple Watch.
Open guide 02Billing & refunds
App Store purchases and subscriptions are managed by Apple.
Apple support 03Privacy & data
What we collect, why, and how to delete it.
Read policyWrite to us
Send a note.
Tell us which app you’re using, what you expected and what happened. Please don’t include Health data, passwords or payment details.
Or email enquiries@upmoat.com
FAQ
Quick answers.
How do I delete my account?
In StepIsland, open Settings › Account › Delete account. This permanently removes your account, synced step totals, friends and email subscription. You can also email enquiries@upmoat.com.
How do I cancel or restore StepIsland Plus?
Subscriptions are handled by Apple. Cancel in iPhone Settings › your name › Subscriptions. To restore a purchase on a new phone, open the paywall in StepIsland and tap Restore.
My sign-in email didn’t arrive.
Check spam and promotions, and make sure you open the link on the same iPhone that asked for it. Links expire after one hour, so request a new one if needed.
How do I stop marketing emails?
Use the unsubscribe link in any news email. Account emails, like sign-in links, still arrive.